Ok, so the ongoing saga with AA continues. To get everyone up to date, we flew from Dallas to DC for the 4th of July. We had to check the double stroller at baggage because it doesn't fold down the right way to really be gate checked. No one mentioned that it was 1. oversized baggage or 2. that AA does not cover strollers or oversized for damage. (Apparently this is on their website, but like many of you, I don't walk around with a computer checking these things out).
The stroller made it to DC fine. When we flew back, not only was our stroller totally trashed, but our infant carrier was missing. To solve the problem with the infant carrier, AA gave us a piece of crap Evenflo convertible carseat for Dov. He was miserable the whole 3 hour ride home.
Alan called them about the stroller. They have denied our baggage claim. What pisses me off the most is that if they have NO policy to handle oversized baggage/strollers, what keeps the baggage handlers from just throwing luggage around. The answer is NOTHING. Nothing does. I can't believe that they are not going to work with Alan as a Gold Status AA flier. Not even a little bit of $ to help replace our property which was so blatantly mistreated.
Alan is going to try to call a different customer service line tomorrow. The saga will continue...
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